Frequently Asked Questions

Norris Rec. Center Swim Lesson Program



How do I Register for swim lessons?

Online: Current classes available for registration.

By Phone:  To register for a swim class, please call the Norris Rec Center Front Desk at 630-377-1405 and have the following information available:

{C}1.     {C}Day and time of swim class you want to enroll in.

{C}2.     {C}Type of class -  i.e. Preschool level , Youth level,  Adult

{C}3.     {C}A credit card to process payment.

In Person:  You may register in person at the Norris Center’s Front Desk.   Our staff will process your payment and have you complete the registration form and waiver. You will be ready for the first day of class!



How do I know what level to sign my child up for if they are between the ages of 3-4 or 5-14?

 A description and level questionnaire for our class levels can be found here.  All new swimmers are evaluated during the first lesson to ensure they are in the proper level.  If you are unsure of which level to register your child for, please contact Anna Hutchinson at 630-377-1405 ext. 274 or at anna.hutchinson@norrisrec.org.    If you are still unsure of which level to register your child for, we recommend signing your child up for a lower level class as it is easier to move the child up rather than move them down.  


How much do you charge for lessons?

We have 2 price structures for group lessons.  We have a 30 minute class price for our parent-in-the-water and Preschool classes and we have a 40 minute class price for Youth and Adult lessons.   Our pricing and class descriptions are listed in our Program Brochure at www.norrisrec.org.   Additionally, members of the NRC receive discounted pricing for all programs. 


Do I need to bring anything to the lesson?

Just a swimsuit and towel.  Goggles are encouraged for our preschool levels and up; but are optional.


Our younger patrons not yet potty-trained are required to wear a tight-fitting swim diaper, reusable rubber pants (would be beneficial) and a swim suit. 


Should my swimmer bring goggles?

Goggles are optional; however, we do encourage the use of goggles.  In a swimming lesson, goggles encourage correct horizontal body position because the child is inclined to keep their head down and look at what is under the water.  Goggles are great for beginners because when children are able to see clearly, they often relax and have less anxiety.  Goggles are generally used in the instructive portion of the class and then are removed for the water safety portion of the class so that children can learn to react with wet eyes. Parent/tot participants do not need to wear goggles.


How early should I arrive for lessons?

We encourage families to come 5-10 minutes prior to the start of the lesson.  This gives the child a chance to transition and prepare for their lesson.



Are parents/caregivers allowed to watch from the pool deck?

Absolutely!  We have bleachers available for parents /caregivers to observe and encourage their swimmer while the lesson is in progress.  


We do ask that parents/caregivers hold any questions/comments till the end of the lesson.  Trying to communicate to the teacher or your child during the lesson can be a distraction for all the swimmers and the instructor.  Please feel free to talk to the instructor before or directly following your child’s lesson.



Do Parents need to be in the water with their child?

The only classes parents are in the water with their child is the parent/tot series.  All other classes Angelfish through Youth lessons are without the parent. 



Should I tie back longer hair?

Yes!  Longer hair tends to cover the eyes and mouth which can present quite a challenge when trying to swim.  Please tie back longer hair or cover it with a swim cap.


How do I keep up-to-date on swim class schedule changes?

Your deck supervisor will make announcements of any changes to the schedule.  Additionally, we have a bulletin board and white board in the pool area at the east end of the pool.  The bulletin board has the yearly calendar as well as other important information and the white board is used to communicate upcoming events and changes in the schedule.


Do you offer make-up lessons or refunds? 

One make-up class is held towards the end of each session.  If you want your child to participate, you must register by contacting Anna at anna.hutchinson@norrisrec.org.  Your child must be enrolled in the session in order to participate in the make-up class.  Make-up class dates are posted.


Refund Policy:  refunds are only granted in documented (dr. note) medical or relocation circumstances.  In-house credits are issued if you give cancellation notice prior to start of the session.


When can I expect to receive a progress report/certificate advising me of my child’s advancing skills?

We hand out progress reports / certificates every 8 weeks.  Our experiences tell us that 8 weeks gives your child the chance to develop skills that are measurable and definable.  The progress reports/certificates are intended to be positive reinforcement of the hard work your child has put into each lesson. 


When does the NRC Swim Lessons break for holidays?

New Year’s Day

Spring Break for School District 303


Memorial Day

4th of July

Labor Day

Thanksgiving Break for School District 303

Christmas (closed for approximately 2 weeks)


As our pool facility is part of the St. Charles East High School, we will have swim class days that are cancelled due to a high school event taking place in the pool.  These dates are posted on the swim lesson bulletin board in the pool area and on our website.